GDPR Privacy Statement

 Radnes Services Ltd are a business that specialise in the sale, hire and service of materials handling equipment and have a direct sales operation, a telesales function as well as a company website.

Your Personal Data:

What we need

We only collect basic personal information about you which does not include any “special” types of information or “location” based information. This does however include name, address, identity documents, email etc.

Why we need it

We need to know your basic personal information in order to provide hire, sales or repair services. We will only collect personal information from you that we need in order to provide and oversee these services.

What we do with it

All the personal data we hold is used for the provision of our service to you. We do not share it with any third party except to aid in recovering bad debts or to counter other criminality.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What we would also like to do with it

We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties and you can unsubscribe at any time via phone or email. We will not use automated phone or SMS based marketing.

What are your rights?

If at any point you believe the information we hold on you is incorrect you may request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal information, you can contact one of our Directors who will investigate the matter.

If you are not satisfied with our response or believe we are using your personal information not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).